About MyNovocure®
ABOUT MYNOVOCURE
Created with you in mind
Everyone's treatment journey is unique. To help you get the most from your Novocure treatment experience, MyNovocure is an award-winning support program that's personalized to you and your needs.
With one-on-one product support from your MyNovocure team, you have 24/7 help from the day you’re prescribed treatment. Whether you want to reorder supplies, need help with your device, or are looking for information about treatment, MyNovocure is by your side, every step of the way.
Taylor is an Optune Gio user and Patient Ambassador, and Sarah is his wife and care partner.
How can the MyNovocure team provide support as you continue treatment with Optune Gio*?
MyNovocure can help with:
Insurance support
Optune Gio training as needed
Tips for integrating Optune Gio into your daily life
Resources for traveling with Optune Gio
Treatment information, including how it works and possible side effects
Troubleshooting any technical issues
Reordering supplies, such as arrays and extra batteries
*It’s important to know that MyNovocure cannot provide medical advice. To make sure you receive proper support, be sure to ask your doctor any treatment questions you may have.
Committed to supporting you
Your MyNovocure team can provide personalized support for you as soon as your doctor prescribes Optune Gio.
Some of the ways your MyNovocure team can help:
- Give an overview of how you will receive Optune Gio
- Talk you through information on Optune Gio and how it works
- Offer ongoing support throughout your journey
How can Device Support Specialists (DSS) help?
Your DSS will provide personalized technical support to get you started. Once you’re ready to start treatment, a DSS will call you to schedule a visit, either in person or virtually. At your start visit, you can expect your MyNovocure team to work with you to:
- Schedule a delivery of Optune Gio and the supplies you need
- Walk you through how to set up and use Optune Gio, supplies, and accessories
Once you begin treatment, your DSS will continue to support you by:
- Checking in on your experience
- Offering tips and resources for using Optune Gio
After your DSS helps set up Optune Gio, you or your care partner will work towards integrating your device into your daily life. You can always reach out to your support team if any questions come up or you need additional support.
*It’s important to know that MyNovocure cannot provide medical advice. To make sure you receive proper support, be sure to ask your doctor any treatment questions you may have.
“MyNovocure is very responsive. I’ve had to reach out a few times for technical support to order supplies, and they get you the supplies very quickly.”
– Taylor, an Optune Gio user and Patient Ambassador